sallysally

flat pack products to cut & sew

 

Terms & Conditions

All relevant terms & conditions will be posted here.

Privacy - All customer information is password protected and kept for the purposes of fulfilling orders and enquiries. If you sign up for news and updates we will use your data solely for this purpose. We do not share your data with anyone.

Postage & packaging - To minimise cost to you we use Royal Mail (UK & International Standard) as our default service for all deliveries. We are not responsible for damaged and undelivered items but will do our very best to resolve these issues in your favour if they occur. Proof of posting is retained for all items. 

Delivery - We are a very new small business committed to minimising waste. For this reason many of our products are print to order. You should allow up to 21 days for delivery. We will always aim to get your order to you sooner and will reduce delivery times as we grow.

Returns - Refunds can only be offered on items returned in their original condition and packaging  within 14 days. Customer  pays postage on returns. We cannot offer refunds on any item that, is incomplete, damaged or partially used. For example refunds will not be given on items where the fabric has been cut or otherwise damaged or where thread, instructions or other items from flat pack kits are missing.

Fabric Care - Fibre content/fabric type is stated on the packaging for all flat pack products and on care labels in all readymade items. We suggest you follow care instructions for the appropriate fabric type with caution. As all irons vary, test on small inconspicuous area of fabric first and iron on reverse (non-printed) side wherever possible. Wash items inside out at 30° or less, using phosphate free detergent.

 

Copyright

All designs, products, images and text are subject to copyright.

© Copyright 2018, Sally Cooke - All rights reserved