sallysally

flat pack products to cut & sew

Frequently Asked Questions

We aim to give you all the information you need to be happy with your purchase.

As we are very new it's hard to know what to cover. So if you have a question that is not answered here, please use the contact form to get in touch.

Answers to  all FAQs will be featured here.

Thanks


Why does delivery take up to 21 days?

We are a very small business and are committed to minimising waste. For this reason, many of our products are print to order. We will, wherever possible, deliver your item sooner and aim to reducing our deliver times as we grow.

How should I care for the fabric once my flat pack is made up?

Fibre content is included in every product description. The print process we use is designed to minimise environmental impact so requires some care. Wash inside out (where possible) at  30° or less with phosphate free detergent. Some slight fading and shrinkage may occur.  For garments the shrinkage has been calculated and factored into the design.

What iron setting should I use?

Fibre content is included in every product description. All irons vary, so we advise you use the appropriate setting on you iron for the fabric described. Test a small inconspicuous area of your fabric first. To preserve the print, iron on reverse (non-printed side) wherever possible and use steam rather than spray if required to avoid any risk of staining.